eCommerceNews Australia - Technology news for digital commerce decision-makers

Automation stories - Page 1

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Nintex launches new GenAI-powered capabilities for smart automation
Yesterday
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workflow automation
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rpa
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ai
Global automation provider, Nintex, bolsters its offerings with four new AI-powered products, streamlining customer workflows and further embedding generative AI in process automation.
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Twilio unveils Unified Profiles & Agent Copilot for customised interactions
Yesterday
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martech
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mobility
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ai
Twilio introduces Unified Profiles and Agent Copilot to its Flex platform, using Segment's customer data to provide personalised, data-informed customer experiences and bolster employee productivity.
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NICE launches next-gen AI tool Enlighten Copilot for CX leaders
Yesterday
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cx
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martech
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creative technologies
NICE's next-gen Enlighten Copilot AI technology, geared toward CX decision-makers and supervisors, promises to enhance customer interactions with real-time data analysis, amidst the rise of AI usage in the workplace.
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Barclays report warns of AI blind spots in buoyant investment climate
Yesterday
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strategy
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automation
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value addition
A new Barclays report warns of potential blind spots in the buoyant AI investment landscape, stressing the need to balance optimism with readiness to tackle emerging challenges until 2025.
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PagerDuty launches enterprise Incident Management plan in the Asia-Pacific
Yesterday
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microsoft teams
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devops
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zendesk
PagerDuty has launched its enterprise Incident Management solution in Australia, New Zealand, and Asia-Pacific, aimed at streamlining processes, reducing reputational risks, and cutting costs for digital businesses.
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Celonis & Sailfin Technologies launch AI-driven AR app suite
Yesterday
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accounting systems
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ai
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credit management
Celonis and Sailfin Technologies unveil AI-driven suite to optimise AR operations, promising enhanced cash flow, greater productivity, and potential million-dollar savings.
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Unit4 unveils Smart Automation Services for business efficiency boost
Yesterday
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ai
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analyst report
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idc
Unit4 has launched Smart Automation Services, a series of AI-driven services designed to boost business efficiency and evolve user experience by integrating with their ERP suite, ERPx.
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Southeast Asia sees 85% rise in freelancer registrations
2 days ago
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digital transformation
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digitalisation
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automation
A new report disclosed a dramatically evolving SEA job market with an 85% increase in freelancer registrations and higher day rates for independent talent.
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Research highlights power of human connection in tech sector
2 days ago
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ai
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customer service
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workplace culture
Research reveals the key role of interpersonal relationships for success in the tech industry and challenging notions of AI dominance.
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Venafi enhances Firefly with SPIFFE for improved workload identity security
3 days ago
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multi-cloud
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compliance
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venafi
Machine identity specialist Venafi announces SPIFFE support for its Firefly workload identity issuer to strengthen security compliance and reduce operational complexity across multi-cloud environments.
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Puppet's 2024 report highlights security benefits of platform engineering
3 days ago
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compliance
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devops
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productivity
Puppet's 2024 State of DevOps Report reveals platform engineering bolsters security, reflecting its growing maturity with 43% of DevOps professionals maintaining a platform team for 3-5 years.
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Porsche eBike boosts IT efficiency with Freshworks
3 days ago
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optimization
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freshservice
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automation
Porsche eBike bolsters its IT efficiency, harnessing Freshworks' AI-enabled business software for streamlined services.
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PepsiCo embraces automation to boost productivity in Thai facility
3 days ago
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storage
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safety
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productivity
PepsiCo embraces a digital future by integrating automation into a key production and logistics hub in Thailand, partnering with Dematic, to meet growing product demand.
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AWEX protects biosecurity, integrity and traceability with RFID tags
3 days ago
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barcode
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automation
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rfid
Amid biosecurity threats, AWEX leverages RFID tags to improve wool traceability and bolster industry integrity, initiating a digital transition set to optimise global efficiencies.
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Transforming legal firms into tech-savvy visionaries – the paradox
3 days ago
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ai
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workflow
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services
Despite acknowledging the benefits of technology, conservatism in legal firms is impeding the adoption of AI and legal tech tools; ongoing education and real-world examples may be the remedy.
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Dynatrace named as 'Leader' in 2024 GigaOm Radar Report
Last week
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digital transformation
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data analytics
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dynatrace
Dynatrace, a unified observability and security expert, achieved the 'Leader' ranking in the 2024 GigaOm Radar Report for Cloud Observability Solutions.
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Heritage Lifecare looks to SSS for around the clock cybersecurity services
Last week
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phishing
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threat intelligence
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nz
Heritage Lifecare, one of New Zealand’s largest aged care providers, has secured continual cybersecurity protection with SSS IT Security Specialists, relieving its fear of off-hours cyberattacks.
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Sonatype launches new SBOM Manager at KubeCon Europe
Last week
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compliance
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cybersecurity
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software development
Sonatype debuts its innovative SBOM Manager at KubeCon Europe, offering companies improved compliance and cybersecurity in software supply chains.
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Challengers charity enhances productivity with cloud-based software bluQube
Last week
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accounting systems
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cloud services
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it strategy
UK charity Challengers leverages bluQube's cloud-based accountancy software to streamline financial operations, aiding in time-saving, efficiency, and facilitating strategic decision-making tasks.
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Three reasons contact centres are embracing Open CcaaS
Last week
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crm
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contact centre
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cx
With exceptional CX now the norm, businesses are increasingly adopting Open CCaaS due to its focus on digital channels, support for AI innovation, and preference for best-of-breed applications.
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AI could boost Australian workers' salaries by 29%
Last week
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ml
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aws
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productivity
New AWS research highlights potential for AI proficiency to boost Australian workers' salaries by 29%, with IT and business sectors standing to gain the most.
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Poor mobile app quality costs UK businesses millions
Last week
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ai
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it professionals
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productivity
Tricentis reveals that poor app quality costs firms up to $2.49M in annual lost revenue, marking the importance of mobile app quality on operational success.
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ServiceNow acquires 4Industry & EY's app to boost smart industrial workflow
Last week
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digital transformation
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servicenow
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digitisation
ServiceNow acquires 4Industry and EY's Smart Daily Management application to boost its operational technology capabilities, promoting efficiency and heightening experiences for connected workers.
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Data Army partners with Coalesce for data transformation solutions
Last week
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automation
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code
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productivity
Data Army, an Australian data consultancy is partnering with data transformation solutions provider, Coalesce.