Online shopping stories
Shopify survey: What 'going shopping' means to Australian consumers
According to Shopify APAC managing director Shaun Broughton, Australians haven’t quite broadened their definition of what a store is.
Artificial intelligence firm Ambit begins investment round
The raise is intended to capitalise on trends accelerated by COVID-19, including the rapid adoption of messaging by consumers and 24/7 online shopping.
Get prepared to bring in customers, not fraudsters this festive season
This checklist is a sure-fire way for e-commerce retailers to get the most out of this year’s holiday shopping season in the new normal.
BigCommerce offers Sezzle BNPL integration for merchants
"Sezzle’s commitment to giving consumers a responsible way to slowly build credit without taking on large amounts of debt was a key differentiator in deciding to make them a preferred BNPL partner.”
BigCommerce makes first acquisition since going public
BigCommerce intends to leverage Feedonomics to expand the number of global marketplace and advertising channels for merchants.
Customers would rather shop online than instore since lockdowns - Research shows
Nuance Communications finds respondents would prefer to use apps or websites for shopping and banking over going into a physical shop or branch.
Brauz teams up with Zoom to improve virtual shopping
"We are excited to see how Brauz is using the Zoom platform to help retail businesses be more successful and bring virtual experiences into a whole new space.”
Rejoice! Amazon Australia opens to New Zealand customers
“We know that many New Zealand customers are already shopping on the US store and we are pleased to be offering them a faster option.”
Shopify unveils major platform investments and upgrades
"The internet is the world's largest city, and Shopify is building its commerce infrastructure."
Australian consumers embrace online shopping post-pandemic
Australian consumers’ online shopping habits have grown despite restrictions and economic uncertainty brought on by COVID-19.
Baymard Institute identifies trends to reduce shopping cart abandonment rates
Research company Baymard Institute has identified trends that can reduce shopping cart abandonment rates.
Mistrust amongst online shoppers over data privacy fears
Much of this mistrust resides in how companies are perceived to be using customer data.
Virtual shopping, augmented reality could soon replace tactile shopping - study
"For e-retailers, it's clear that price and convenience alone isn't enough to keep people exclusively shopping online post-COVID."
Shopify expansion fast-forwards 10 years as NZ retailers rush to go digital
Shopify's rapid growth in the New Zealand market was further accelerated by the pandemic, which saw an ecommerce boom as consumers flocked to online shopping.
Retailers must change mindset in wake of COVID-19
While the retail winners of 2020 have enjoyed a phenomenal rise in online sales, they should not get too smug about it.
Google Cloud launches suite of e-commerce search solutions for retailers
“Retailers are in dire need of agile operating models powered by cloud infrastructure and technologies like artificial intelligence and machine learning (AI/ML) to meet today’s industry demands."
Top Trade Me listings of 2020 revealed
Trade Me’s top Marketplace listings of 2020 were inspired by COVID-19.
New Zealanders headed online for Christmas shopping - study
"We've certainly noticed a big change in how consumers are shopping."
Christmas tech gifts pose cybersecurity risks - ProofPoint
Fraudsters are targeting last-minute Christmas shoppers via email and hackers are targeting electronic devices that feature on many wish lists.
Check Point warns of surge in phishing scams as hackers impersonate delivery vendors
Hackers are impersonating trusted delivery vendors, like Amazon, DHL and FedEx, to commit financial fraud.
NZ’s shift to online during COVID here to stay - report
The survey covered broadband usage, working from home, telehealth usage and online shopping behaviour.
Positive customer experience will boost brand loyalty - study
A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.
Bad Bots and DDoS fuel record cyber risk
"How many attackers are going to hide within this expected traffic spike?"
Increase in scams expected for NZ and Australia during holiday shopping season
One of the biggest scams to be aware of this shopping season are phishing attacks.